1How to ask us to delete your data
You can ask for deletion at any time. Choose one way:
- Email info@shababinfotech.com with the subject “Data deletion”. Write your company name and the WhatsApp number (or, if you are a chat contact, your own number and the business you chatted with).
- WhatsApp or call +968 9732 9001 and say “Data deletion”.
- Remove the app in Facebook (personal account): Facebook → Settings & privacy → Settings → Apps and websites (or Business integrations) → SHABAB Connect → Remove. Meta tells us automatically and shows you a confirmation code and a link to this page to check the status.
- Disconnect a business: Meta Business Suite → Settings → Integrations → Connected apps → SHABAB Connect → Remove. Our access to your WhatsApp number stops at once. Then tell us by email or WhatsApp if you also want the stored messages deleted.
2What we delete
- The access token for your WhatsApp Business account (deleted immediately when you disconnect).
- WhatsApp Business account ID, phone number ID, number name and status.
- Messages, media references, contacts, contact lists, tags, notes and leads made from your chats.
- Portal logins and API keys of your company.
What we must keep: tax invoices and billing records, for as long as Oman tax law requires, and a short record that your request was received and completed.
3How long it takes
- We confirm your request within 3 working days.
- Deletion is finished within 30 days. Backup copies are overwritten within 90 days.
- We may ask you to prove the account or number is yours, so we never delete someone else’s data.
4Check the status of a request
If Meta gave you a confirmation code (it starts with DEL-), type it here:
5If you chatted with a business that uses SHABAB WHATSAPP
Your chat belongs to that business. Please ask the business first. You can also write to us — we will pass your request to the business and help it delete your data. To stop marketing messages from a business at once, reply STOP in the WhatsApp chat.
6For Meta: data deletion callback
Our Meta app “SHABAB Connect” also has an automatic data deletion callback: https://wa.shababinfotech.com/meta/data-deletion. It checks Meta’s signed request, records the request and answers with a status link and a confirmation code.
See also our Privacy Policy.